Page 240 - SKU-000506274_TEXT.indd
P. 240
9. Are we fully abreast of competitive thinking and activity on
a timely basis?
10.Are we more successful in creating, developing and
protecting intellectual property assets than competition?
11.Can we demonstrate an ability to build customer loyalty by
anticipating, understanding and fulfilling their changing
desires?
12.Do we have a “continuous learning organization”?
13.Are we able to provide our customers, suppliers, distributors
and employees with online service and support at minimum
cost?
14.Have we constructed a corporate knowledge centre?
15.Are we adept at exploiting e-knowledge marketplaces and
online knowledge exchanges?
(Note: Two examples of online “knowledge exchanges” are
www.pals.co.uk and www.palsZenith.com where peers and
subject experts can come together to exchange ideas to
build an international knowledge community committed to
sharing and enhancing global best practice.)
16.Could we claim that we have enabled our people at every
level to develop and use dynamic, agile, timely and adaptive
“sense and respond” capabilities?
17.Have we enabled the empowerment of our people within a
fully understood framework and with due consideration of
their maturity and capabilities?
18.Are our processes making full use of knowledge based
engineering?
19.Are our people constantly producing and sharing new
knowledge relevant to the needs of the business?
20.Are we better at managing intangible assets such as brands,
reputation, image and customer loyalty than competition?
21.Do we nurture working teams committed to “working”
rather than “warring” competition?
22.Are all our people committed to “life-long learning just-in-
time”? (Are they devoted to the application, testing and
sharing of learning?)
23.Are our teams adaptable enough to avoid becoming victims
of their own success? (We have the formula and it’s always
worked, so why consider change?)
24.Is our practised leadership style appropriate and the
reasoning behind it understood by our people?
Stop wasting the training budget! 209
