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356 Small Business Marketing For Dummies, 2nd Edition

strategy (continued)                          terminology
 goal and, 66                                  broadcast advertising, 174–176
 marketing plan and, 333–334                   cyberspace, 250
 setting, 66, 68                               print advertising, 161

style guidelines                              testimonial from customer, 215
 copy, 101–102                                testing
 e-mail, 83
 logo presentation, 100                        e-newsletter, 221
 overview of, 99                               keywords, 267
 type style, 100–101                           Web site, 129
                                              thinking long term, 336
subgroups, breaking market into, 24, 25–26    3M statement of purpose, 63
submitting artwork digitally, 241             time investment versus budget, 71
subscribing to e-newsletter, 220              timetable, pricing, 41
success, measurement of, 106, 110             timing media placements, 151–152
Sunday newspaper, advertising in, 164         Tittel, Ed, HTML For Dummies, 256
support site, 253                             tone for e-mail, 83
surveying customers, 19, 20, 21               top of mind ranking, 55
SWAGs (Souvenirs, Wearables, and Gifts),      top-level domain, 262
                                              Top-of-Mind Awareness program, 165
     224–225                                  Total Audience Plan (TAP), 176
sweating both big and little stuff, 328–329   total reach, 177
                                              total sales volume, 58
•T•                                           toxic customer, 295
                                              trade shows, 225–227
tactic                                        transaction customer, 295
 definition of, 65                            transferring telephone call, 77
 outlining in marketing plan, 334–335         transit advertising, 146, 168–169
 strategy and, 68                             trend, offering product responsive to, 47
                                              trial offer, 45
tag line, 96–97                               Trout, Jack, Positioning: The Battle for Your
Talent & Model Release Form, 181
TAP (Total Audience Plan), 176                     Mind, 340
target customer, knowing, 9, 11, 106          TRPs (target rating points), 177
target market                                 tsotchke, 224–225
                                              The 22 Immutable Laws of Branding (Al Ries
 defining, 56–57
 impression points and, 85                         and Laura Ries), 340
 statement of, 106                            type face, 160
target rating points (TRPs), 177              type family, 160
tear sheet, 168                               type style for communications,
Technorati Web site, 254
telemarketing, 192                                 100–101, 160
telephone contact, 76–78                      Tyson, Eric, Small Business For Dummies,
television advertising
 advantages and disadvantages of,                  2nd Edition, 339

     147–148, 149                             •U•
 dayparts, 174
 producing, 184–186                           “under new management”, 327
television station, making contact with, 240  Underhill, Paco, Why We Buy, 340
telling story in broadcast advertising, 179   Unique Selling Proposition, 138
termination period in contract, 126           unit sales, 57, 58
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