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complete	 the	 share,	 or	 use	 a	 bare	 link	 as	 a	 snippet	 in	 a	 tweet.	 I’ve	 seen	 some
Twitter	buttons	that	just	tweet	the	link	without	the	title	or	the	site/author’s	name,
which	is	a	missed	opportunity	for	free	PR.

   As	 I	 explain	 in	 Chapter	 3,	 some	 personality	 types	 prefer	 email	 for	 social
transmission,	so	add	one	of	those	buttons,	too.

   	
2.	Tear	down	those	walls!
Many	companies	create	a	firewall	that	forces	you	to	opt-in	for	content	by	signing
in	with	an	email	address	or	trading	even	more	personal	information.

   I	 can	 understand	 the	 logic	 of	 this	 approach.	 If	 I’m	 providing	 value	 to	 you
(through	my	content),	you	need	to	provide	value	to	me	(through	an	email	address
so	 I	 can	 send	 you	 offers	 and	 updates).	 The	 problem	 is,	 this	 strategy	 turns	 many
people	 away.	 The	 number	 varies	 widely	 by	 industry,	 but	 research	 states	 that
between	25	percent	and	90	percent	of	your	customers	turn	away	if	they	need	to
register	first	to	obtain	what	they’re	looking	for.	In	one	user	interface	experiment,
a	 large	 company	 found	 that	 removing	 the	 need	 to	 register	 for	 content	 increased
sales	by	$300	million.3

   If	you’re	in	the	business	of	igniting	your	content,	why	would	you	throw	water
on	 the	 flame	 by	 requiring	 people	 to	 divulge	 personal	 information	 first?	 That
issue	 is	 the	 tip	 of	 a	 larger	 iceberg	 question:	 If	 I	 give	 away	 my	 content	 and	 best
ideas	 with	 nothing	 in	 return,	 am	 I	 just	 giving	 away	 my	 business?	 Let’s	 address
this	issue.

   On	the	right	side	of	my	blog,	there’s	a	prompt	called	“Categories”	where	you
can	peruse	hundreds	of	blog	posts	by	topic.	For	example,	under	the	category	of
“blogging	best	practices,”	you	can	view	more	than	180	posts.	I	also	have	a	free
blogging	 eBook	 available	 on	 my	 site	 and	 have	 done	 numerous	 podcasts	 and
webinars	on	blogging	…	all	of	them	completely	free.

   In	a	couple	of	hours,	you	can	probably	learn	every	idea	and	concept	I’ve	ever
had	about	blogging	by	mining	these	free	resources.	And	yet,	somebody	calls	me
every	 week	 willing	 to	 pay	 for	 blog	 coaching.	 I	 do	 social	 media	 workshops	 on
content	 creation	 with	 many	 large	 companies.	 I’m	 paid	 to	 give	 speeches	 on	 the
topic	 all	 the	 time.	 And	 lots	 of	 folks	 are	 still	 buying	 my	 comprehensive	 book
Born	to	Blog.

   This	 doesn’t	 make	 sense,	 does	 it?	 How	 can	 I	 make	 money	 dispensing
blogging	advice	when	I’m	giving	away	every	blogging	tip	and	secret	I	ever	had?

   Business	 relationships	 are	 built	 on	 trust.	 They	 always	 have	 been.	 But	 for
centuries	 you	 were	 limited	 by	 time	 and	 geography.	 You	 could	 only	 create	 trust
with	those	who	actually	knew	you—and	probably	within	a	pretty	small	area.	The
social	 web	 is	 an	 incredible	 gift	 to	 businesses	 everywhere.	 For	 the	 first	 time	 in
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