Page 10 - Mosaic Annual Report 2015-16
P. 10
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CHIEF EXECUTIVE
OFFICER'S REPORT
In response to the new Strategic Plan external consultants who specialise in this
developed with the Board, the year was type of research. The survey feedback from
a most exciting one of review, for every clients, their families and other carers was
aspect of our approach to what we do highly positive across the range of research
at Mosaic. questions, and presented a most gratifying
perspective of how our services are rated by
This has largely been driven as part of our these stakeholders. This research survey will
readiness preparation for the NDIS. The be conducted each year, going forward.
commencement of the full roll out of this has
been deferred to July 2017, except for some Concurrent with this research, a staff
extension of the WA NDIS in late 2016 to satisfaction survey was conducted for the first
Armadale – Jarrahdale areas in which we time, with a specialist organisation for this
are already providing accommodation and type of survey. This was then benchmarked
individualised services. against similar organisations nationally, in
order to ascertain how comparatively we were
Ahead of this, with the commencement rated against high outcome groups.
of the WA NDIS My Way in the Cockburn –
Kwinana Trial Site in July 2015, a number of The feedback from staff has resulted in the
our residences fell within this catchment. establishment of a staff engagement project,
This required the clients in those residences the objective of which is to take Mosaic
to transition to revised support plans to forward as a recognised employer of choice.
comply with the MY Way Support Cluster This survey will also be repeated annually.
and Price Framework funding basis. Whilst
some negotiation on proposed changes to Upgrades to the IT infrastructure completed
funding levels was required, the transition during the year include a new financial
was completed satisfactorily with effectively management system and a new client
no significant changes to the prior funding management system, both of which
packages. will support more complex operations,
administrative and compliance reporting
Over the course of the year we undertook requirements for the NDIS.
the progressive implementation of the
collaborative action plan, developed with Improvements to the overall standard
the DSC consultant team, focused on culture, of maintenance and presentation of all
quality, safeguarding and positive behavior residences was given high priority, with
support. This has translated into significant major renovations completed at properties
improvements in many client outcomes and in Kenwick, Thornlie and Safety Bay, which
high levels of positive feedback from families. we believe provide an enhanced level of
homeliness for residents of those properties.
As part of this process, the first Mosaic Client This program of improvement will be
Satisfaction Survey was commissioned with continued going forward.
