Page 12 - Mosaic Annual Report 2015-16
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OPERATIONS REPORT
We would like to thank all clients in the system to automate the recording of daily
Mosaic’s supported accommodation activities undertaken by clients.
and individualised services, their family A major emphasis has been placed on training
members, carers, guardians and all and personal development, including career
stakeholders, and our valued staff who pathways for our future leaders. Over the year,
have worked together to make the 2015- we have seen staff grow into their leadership
2016 year a success in supporting our roles and it is gratifying to see the training
clients in achieving their goals. program working well across the organisation.
This comprehensive training of services staff, to
Mosaic is focused on building relationships improve service delivery, has been a high priority
with all of those involved by way of open thus contributing to an increase in the number
communication - a key to success in the of clients in both our supported accommodation
achievement of this outcome. Family members, and individualised services. This focus continues
carers and guardians contribute to decisions to be an important factor in the attraction of new
for our clients, to assist Mosaic in successfully clients and our new accommodation spaces at
providing the support outcomes required to Kenwick and Safety Bay provide opportunities
achieve our vision. for new clients to consider joining us.
Mosaic has invested a broad range of resources Person centred planning (PCP) continues to
to improve all of our quality systems and influence change across our operations to
processes. It is a process where we progressively better support clients to reach and achieve their
make incremental changes to improve our personal goals. Our PCP tool is embedded within
services to our clients and their family members, Mosaic and staff use this approach with clients
who in turn continuously assist us in enhancing to identify their goals and aspirations.
our services through their constructive feedback. Our Positive Behaviour team provides
The sector is changing rapidly with the community and advocacy support to promote
introduction of NDIS and the operations team is and protect the rights of clients. The team
preparing for the challenges this will bring. It is also actively implements strategies to manage
an exciting time and Mosaic embraces the many challenging behaviours.
changes and opportunities that the NDIS brings Our annual Friends of Mosaic function was held
to the Western Australian disability sector. in May this year and feedback has been most
The operations team remains focused on positive that this was very much enjoyed by both
improving client service and has invested clients and their families. Other stakeholders in
significant efforts in evaluating innovative attendance commented that it was great to see
models of service delivery where opportunities everyone interacting together to provide the best
exist to effectively improve client outcomes. occasion for our clients.
We are working collaboratively in the integration All of our team is looking forward to another
of services and building a better team exciting year and we would like to thank all of
environment to provide the highest quality of our colleagues across the organisation for their
service possible. The implementation of our new support in assisting Operations Services to
client management system contributes strongly provide the best possible standards of support
to this objective. Our Project Leader, Penny Clark, outcomes to our clients.
has demonstrated high commitment working Hakeem Khan | Executive Manager - Client
with all front line staff, to successfully integrate Services
