Page 28 - 2024-2029 UP Strategic Plan draft

We will develop systems, policies, processes, procedures, practices, and standards

of quality that support operational effectiveness and produce results. We will
ensure the quality, efficiency and continual process improvement of our services
and service delivery, including meeting compliance requirements, ensuring safety,
and mitigating risks.

Sub-Goal 5.1 Sub-Goal 5.2 Sub-Goal 5.3
Use shared resources Develop process Implement DMR (Document
improvements to Management System) to organize,
and tools to measure
and track results, develop skills and centrally house all key documents,
priorities and individual knowledge and and ensure secure access to
quality improvement governing documents and other
and organizational practices.
performance. information.

Sub-Goal 5.4 Sub-Goal 5.5
Establish protocols to replicate processes Build staff capacity to use data (e.g.,

for boundary spanning projects and metrics, dashboard, reports) to track shared

initiatives. goals and guide decisions.

Examples of Desired Outcomes

❖ Higher quality and higher levels of work. □ Processes measured for quality,
❖ Alignment between budget, work and timeliness, quantity or cost
staff. savings.
□ Documented results that guide
❖ Support and accountability for
future strategic and
decisions, policy, regulatory compliance,
change control. implementation systems.

❖ Knowledge and information sharing □ Number of substantiated
(e.g., learn from and leverage past investigations and actionable
successes and avoid problems). reports.
❖ Culture of safety and contract □ Number of critical incident
compliance. reports.
❖ Staff have easy access to the training, □ Number of claims/lawsuits.
information, and tools needed to meet □ ·Number of preventable risks.
contractual requirements. □ Number and timeliness of
❖ Positive reputation among stakeholders mandatory trainings provided.
for satisfying contractual obligations. □ Number and results of internal
❖ Staff are unafraid to report when things & external audits.

go wrong or could be improved.

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