Page 28 - 2024-2029 UP Strategic Plan draft
P. 28

We will develop systems, policies, processes, procedures, practices, and standards

                        of  quality  that  support  operational  effectiveness  and  produce  results.  We  will
                        ensure the quality, efficiency and continual process improvement of our services
                        and service delivery, including meeting compliance requirements, ensuring safety,
                        and mitigating risks.

                               Sub-Goal 5.1                Sub-Goal 5.2                      Sub-Goal 5.3
                          Use shared resources           Develop process            Implement DMR (Document
                                                         improvements to         Management System) to organize,
                           and tools to measure
                             and track results,         develop skills and       centrally house all key documents,
                         priorities and individual        knowledge and             and ensure secure access to
                                                      quality improvement         governing documents and other
                            and organizational               practices.
                               performance.                                                  information.

                                        Sub-Goal 5.4                                   Sub-Goal 5.5
                        Establish protocols to replicate processes         Build staff capacity to use data (e.g.,

                           for boundary spanning projects and          metrics, dashboard, reports) to track shared

                                         initiatives.                            goals and guide decisions.



                             Examples of Desired Outcomes



                          ❖ Higher quality and higher levels of work.               □ Processes measured for quality,
                          ❖ Alignment between budget, work and                         timeliness, quantity or cost
                             staff.                                                    savings.
                                                                                    □ Documented results that guide
                          ❖ Support and accountability for
                                                                                       future strategic and
                             decisions, policy, regulatory compliance,
                             change control.                                           implementation systems.

                          ❖ Knowledge and information sharing                       □ Number of substantiated
                             (e.g., learn from and leverage past                       investigations and actionable
                             successes and avoid problems).                            reports.
                          ❖  Culture of safety and contract                         □ Number of critical incident
                             compliance.                                               reports.
                          ❖ Staff have easy access to the training,                 □ Number of claims/lawsuits.
                             information, and tools needed to meet                  □ ·Number of preventable risks.
                             contractual requirements.                              □ Number and timeliness of
                          ❖ Positive reputation among stakeholders                     mandatory trainings provided.
                             for satisfying contractual obligations.                □ Number and results of internal
                          ❖ Staff are unafraid to report when things                   & external audits.

                             go wrong or could be improved.





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