Page 27 - 2024-2029 UP Strategic Plan draft

We aspire for Urban Pathways’ staff and stakeholders to recognize, value, and

expand their use of technology to seek solutions, streamline processes, make data
-driven decisions, and work more efficiently. We will provide staff and
consumers/tenants with the tools and skills needed to work effectively and

collaborate in a digital world. We will continue efforts toward digitizing,
standardizing, and automating systems and processes that are codified and

communicated with the entire organization and through our supportive services.
All employees will have access to technology and the ability to collaborate,

enter/retrieve data, and use (and assist consumers/tenants in using) available
equipment and online resources.

Sub-Goal 4.1 Sub-Goal 4.2 Sub-Goal 4.3 Sub-Goal 4.4
Encourage and Protect, Implement HRIS Use technology to
maintain and (Human Resources
support technology improve
solutions, resources, safeguard UP information system) communication,
and skills to help data and to maintain and make resources
consumers and hardware to manage employee more accessible and
information and
tenants navigate an ensure promote
increasingly digital operational HR-related policies interconnectedness.
world. continuity. and procedures.

Examples of Desired Outcomes

❖ Staff value and utilize technology.
□ Number of staff, consumers/tenants
❖ Empower tenants/consumers. able to navigate technology solutions
❖ IT operations of UP are up to date and with ease.
IT challenges are resolved quickly and □ Number of repeated staff related
successfully. technology issues or problems.
❖ Emergency response plan in the case □ Number and type of technology
of natural disasters and man-made related training attendance and skills
incidents (e.g., data and cyber assessments.
security). □ Amount of time saved from
❖ “Just-in-time” repair, replacement and technology solutions.
deployment of hardware and software □ Amount of staff positions saved from
(possible strategy). technology solutions.
❖ UP has reliable technology platforms □ Amount of cost savings from
and access to data. technology solutions.
❖ IT processes are codified and utilized □ Number of staff and
by the entire organization. consumers/tenants with access to
❖ New technology is evaluated on its technology equipment and solutions.
□ Time it takes to resolve technology
ability to positively impact the lives of
issues and concerns.
consumers and tenant.

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