Page 27 - 2024-2029 UP Strategic Plan draft
P. 27

We aspire for Urban Pathways’ staff and stakeholders to recognize, value, and

                        expand their use of technology to seek solutions, streamline processes, make data
                        -driven  decisions,  and  work  more  efficiently.  We  will  provide  staff  and
                        consumers/tenants  with  the  tools  and  skills  needed  to  work  effectively  and

                        collaborate  in  a  digital  world.  We  will  continue  efforts  toward  digitizing,
                        standardizing,  and  automating  systems  and  processes  that  are  codified  and

                        communicated with the entire organization and through our supportive services.
                        All  employees  will  have  access  to  technology  and  the  ability  to  collaborate,

                        enter/retrieve  data,  and  use  (and  assist  consumers/tenants in  using)  available
                        equipment and online resources.

                             Sub-Goal 4.1           Sub-Goal 4.2          Sub-Goal 4.3              Sub-Goal 4.4
                            Encourage and              Protect,         Implement HRIS           Use technology to
                                                    maintain and  (Human Resources
                         support technology                                                           improve
                         solutions, resources,  safeguard UP  information system)                 communication,
                           and skills to help         data and          to maintain and           make resources
                            consumers and           hardware to       manage employee           more accessible and
                                                                        information and
                         tenants navigate an           ensure                                         promote
                          increasingly digital      operational       HR-related policies       interconnectedness.
                                 world.              continuity.        and procedures.



                             Examples of Desired Outcomes

                         ❖ Staff value and utilize technology.
                                                                                □ Number of staff, consumers/tenants
                         ❖ Empower tenants/consumers.                               able to navigate technology solutions
                         ❖ IT operations of UP are up to date and                   with ease.
                             IT challenges are resolved quickly and             □ Number of repeated staff related
                             successfully.                                          technology issues or problems.
                         ❖ Emergency response plan in the case                  □ Number and type of technology
                             of natural disasters and man-made                      related training attendance and skills
                             incidents (e.g., data and cyber                        assessments.
                             security).                                         □ Amount of time saved from
                         ❖ “Just-in-time” repair, replacement and                   technology solutions.
                             deployment of hardware and software                □ Amount of staff positions saved from
                             (possible strategy).                                   technology solutions.
                         ❖ UP has reliable technology platforms                 □ Amount of cost savings from
                             and access to data.                                    technology solutions.
                         ❖ IT processes are codified and utilized               □ Number of staff and
                             by the entire organization.                            consumers/tenants with access to
                         ❖ New technology is evaluated on its                       technology equipment and solutions.
                                                                                □ Time it takes to resolve technology
                             ability to positively impact the lives of
                                                                                    issues and concerns.
                             consumers and tenant.

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