Page 24 - 2024-2029 UP Strategic Plan draft

Urban Pathways aspires to have the right staff, at the right time, with the right
skills, in the right positions to meet the needs of the people we serve. We will

attract, develop, engage, and retain a talented workforce that are hired
appropriately, paid fairly, managed effectively, and have clear career paths for

advancement and opportunities to learn and grow. We will ensure consistency,
transparency, fairness and equity in policies, processes, procedures and

management practices and decisions, with easy access to information, resources,
and records.

Sub-Goal 1.1 Sub-Goal 1.2 Sub-Goal 1.3
Adopt and implement Develop staff Ensure competitive wages
employment practices knowledge, skills, and and benefits and pay

to make Urban competencies to serve equity internally and
Pathways an consumers, clients, co- externally to contribute to
"employer of choice." workers, and themselves
employee satisfaction and
more effectively. financial wellbeing.

Examples of Desired Outcomes

❖ Urban Pathways seen by staff and □ Attrition rate of less than industry
public as “among the best places to standard in the first year of
work" in NYC. employment.
❖ Staff understand, embrace and use
current standards, evidenced based □ Staffing demographics reflect
models and best practices, such as diversity and representation of
Motivational Interviewing. individuals served at all levels.
❖ Higher quality and more consistent
services. □ Demographics of internal and
❖ Rapport between staff and external candidates.
consumers/tenants. □ Average tenure of staff.
❖ Staff engaged around #Just Pay □ Number of salaries that are
and other advocacy activities and
influence policies that directly comparable to similar organizations.
impact them and the people we □ Number of staff receiving
serve. competency-based performance
❖ Cross-training and deep “bench” reviews.
for back-up and advancement.
❖ A stable and talented workforce. □ Number of learning opportunities
❖ Learning and development offered based on identified
opportunities are available to all performance and skill needs and
and aligned with program defined
goals including data and data program requirements.
driven practices and development □ Number of staff expressing a positive
of new services. experience.

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