Page 2 - DRS Success Stories Q4 2020
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Success Stories
Our customers have been telling us that we need to make it Faster, Easier and Smarter for them to
work with us. The introduction of our Digital Remote Support tools and technologies was launched in
2019 in order to help address these customer concerns.
We are pleased to share successful interactions that our Technical Support Specialists have had with
our customers. This collaboration and sharing of knowledge will ensure that we continue to leverage
our strengths, ensuring that our customers remain our number one focus.
Proprietary & Confidential | melissa.vanpatter@thermofisher.com | December 2020
