Page 3 - DRS Success Stories Q4 2020
P. 3
Wayne Anders was recently able to help his
customer utilizing RescueLens. The customer called
Tech Support, requesting an FSE to come on site and
put a door handle on their freezer. Wayne asked if
the customer would be willing to use an AR session
through her phone to see if he could show her how to
fix the door handle immediately. She readily agreed
and Wayne discovered that the screw had backed out
of the door handle on one end. Wayne was able to
direct her on how to access the screw on the inside of
the freezer door and get the handle tightened back up
without having to wait and send an FSE.
Actions like this drive the customer relationship and
customer loyalty!
Way to go Wayne!
This is a sample text. This is a sample text. This is a sample text.
Insert your desired Insert your desired Insert your desired
text here. text here. text here.
Proprietary & Confidential | melissa.vanpatter@thermofisher.com | December 2020
