Page 5 - DRS Success Stories Q4 2020
P. 5
Robert Thomas recently used the DRS tools to help
a customer with their LC. The customer had recently
purchased a new UPS and had been behind the
instrument installing it and possibly unplugged
something accidentally. Using Rescue Lens, Robert
was able to quickly identify the cable that was
disconnected and was able to walk the customer
through how to reconnect it. Unfortunately, there was
still a problem. Robert then used LogMeIn to
remotely access the customers instrument, purge the
system and ensured that the LC was ready for
operation.
The customer was thrilled to have such a quick and
efficient resolution!
Great job Robert!
This is a sample text. This is a sample text. This is a sample text.
Insert your desired Insert your desired Insert your desired
text here. text here. text here.
Proprietary & Confidential | melissa.vanpatter@thermofisher.com | December 2020
