Page 9 - DRS Success Stories Q4 2020
P. 9

Alex Franklin was able to recently help

                  his customer with their freezer using


               LogMeIn Rescue Lens.  The customer

              was having issues connecting the freezer

                 to their WIFI network and also had an


                       alarm icon on the main screen.




               With the use of Rescue Lens, Alex was


                    able to walk the customer through

                   detailed instructions to correct both

              problems and prevent an onsite visit with

                                 a Service Engineer.




                                    Great job Alex!






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       Proprietary & Confidential |  melissa.vanpatter@thermofisher.com | December 2020
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