Page 28 - Manage Licenced Premises Learner Workbook

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GUIDE TO CHECKING ID FAKE AND FRAUDULENT ID

Remember that by law you must have clear signs near There are a variety of false IDs in circulation. Young people
each point of sale saying alcohol will not be served to also borrow their older brother’s or sister’s ID. If a customer
minors. This also gives you a tool to point to when you presents a false or borrowed ID, you must retain it and
need to. hand it in to the Police within 24 hours. Tell the customer
• Ask to see the customer’s ID if they look 25 or under. that they can collect it from the Police.
• The customer must remove the ID from their wallet.
• Check the date of birth (know the cut-off birth date • Record that information in the log/incident book.
at which you must deny customers access to your • Under the Act, an offender can be fined up to $2,000
premises). for producing false or borrowed IDs, or get an instant
• DO NOT look at the picture first; look at the picture last. fine of $250.
• Feel the surface and edges of the card with your
thumb, checking for blemishes or tampering. False or fraudulent ID may be genuine and could be
• FIRST, while talking to the customer, look for either stolen or supplied by an older sibling or friend. It
distinguishing features on their face, nose, chin and is important to get these IDs to Police promptly as other
jaw. offences may be disclosed.
• SECOND, look at the picture on the card – ensure this
has the same features as the face.
• Shine a torch from behind the photo and the date of
birth. CONTROLLED PURCHASE OPERATIONS (CPO)
• If further validation is required, check their signature
against the card (get them to sign). The Police are authorized to carry out CPOs with underage
• Can you PROVE to police you have ID-ed them? volunteers. The volunteers will have no ID or ID which
(Cameras/Notebook/Stamp) clearly shows they are underage.

The biggest mistake staff make is to calculate the age • If you fail to ask for ID and the customer is a CPO, the
incorrectly from the date of birth provided. You should Police will enter your site about 5 minutes after the
know today’s date and subtract 18 years. Anyone born minor leaves and inform you of your rights.
after this date is under age and should be removed from • If you serve a minor in a CPO, your case will be heard
the premises. A sign on the till showing today’s date and by ARLA. The manager can be fined up to $10,000
18 years earlier will help staff make this call efficiently and and the premise’s licence can be suspended for up to
effectively. 7 days.