Page 32 - Manage Licenced Premises Learner Workbook

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Evacuation procedures – Duty Manager’s Responsibilities: TRAINING STAFF
All buildings (other than those containing three or fewer Duty managers must have a system to check that their
household units), regardless of size or number of occupants, staff have proper induction and continued training. Staff
must have an evacuation scheme or procedures that allows are not born with skills to confidently manage potentially
for a safe, efficient and expeditious evacuation of all building confrontational situations. These skills are learned.
occupants in an emergency. As a duty manager, you must Staff training provides an opportunity to up-skill staff,
have a clear understanding of the evacuation procedures in standardize practice and enhance customer service.
your premises and, along with the licensee, ensure that a trial
evacuation is conducted at least every six months. On a day Your main responsibilities as a duty manager for training
to day basis your responsibilities are to: staff to follow the legal requirements of their job include:

• Know and follow the evacuation scheme so that everyone • The Act, the conditions of the licence and the Host
can be evacuated quickly and safely. Responsibility Policy for the premises.
• Make sure the staff are trained to respond to emergencies • Update staff regularly on the products and services
and know how to evacuate the premises safely if you have available as responsible hosts and how to
necessary. promote them – food, water, low and non-alcoholic
• Check that the fire exit doors are unlocked and the exits drinks, transport options.
are clear when the premises is open. • Make sure you have a staff training manual available
• Report to the fire services after an evacuation that the for staff to study and keep up to date.
premises has been evacuated and checked. • When and who and how to ask for ID and be able to
identify false ids.
• Ways to identify and deal with intoxicated people.
• How to record incidents.
• Procedures for emergencies and safe evacuation.
HEALTH AND SAFETY AT WORK ACT 2015 • Responsibilities under other laws e.g. The Health
and Safety at Work Act 2015, laws related to Building
The Health and Safety at Work Act 2015 (HSWA) is New Safety, Food Safety and Human Rights.
Zealand’s workplace health and safety law. HSWA sets out
the principles, duties and rights in relation to workplace Support your staff to learn and use skills and practices so
health and safety. Under HSWA, senior business leaders they can confidently:
are responsible for ensuring that the business is meeting its
health and safety responsibilities. They must make sure the • Say “No” to a customer and use effective ways to say
business understands and manages its key risks. On a day to it.
day basis your responsibilities as a duty manager are to: • Ask their manager for help if they are not sure how to
handle a situation.
• Make sure the business has a process to gather • Deal with difficult people and situations.
information about incidents, hazards and risks on the • Take care to avoid harming themselves and others
premises. while at work.
• Act quickly to control any hazards identified in the • Identify and report hazards in the workplace so risks
workplace. can be managed.
• Make sure the business has the proper procedures, • Use the Intoxication Assessment Tool to identify and
training and equipment to keep people safe. manage potential problems to avoid intoxication and
unpleasant or risky situations.
For further information about the Health and Safety at Work
Act 2015 refer to:

www.Worksafe.govt.nz/worksafe/hswa