Page 102 - You're Hired! Interview Answers

aCtivitY 5 n Circumstances: The respondent worked in a resourcing role in a small thought-BaSed QueStionS examPLe inteRview anSweRS
business. Feedback about resourcing had not been positive.

n actions: Suggestions were made to resource centrally based on skills,
performance and project need.

n Results: There was positive feedback and staff survey results were better.

Clearly, there is more information to be gleaned here by an interviewer and
there would be follow-up questions to probe about the detail and build
confidence, but in essence, the example represents a solid response.

INTRODUCING CHANGE AND
IMPROVEMENT

Think about the situations where you have introduced a change or made
an improvement. Write down how what you suggested was different from
what you did before. Note down what you based your idea/suggestion on
and how you adapted it from what you knew or did previously. This will
help you to distil what was different and how you used creative thinking
in the workplace. You’ll surprise yourself!

Let’s look at another two responses to the same question. First a poor one, and
then a better one.

7 Poor answer:

“My fist training role was as a graduate in a bank. Part of my role required

me to report on key financial indicators for the different business units. There
was a very tight deadline for this which we never met as we were reliant
on information coming in to us from the departments so that we could pull
together the report. To get over this, we decided to send out reminder e-mails
to all departments to remind them that we needed their input if we were to
hit our deadlines. We also offered to support them in pulling the information
together so long as they requested our support. Some departments did request
support and one of us would see them, spend an hour talking to them to
get the important information that we needed to enable us to put the report

together.”

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