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A GUIDE TO YOUR BENEFITS | 2020
Benefits Questions and Claims Resolution
Direct Path
Direct Path is your health care advocate call center. Your Direct Path advocate will help you navigate the health
care system and help you become a better health care consumer.
Your Direct Path advocate can help you with:
• Benefits questions • Finding a doctor or other provider
• ID Card issues • Navigating Technology tools
• Billing issues • Appealing a denied claim
• Claims resolutions • Health Savings Account (HSA)
• Prescription Drug questions
• Authorizations and Referrals questions
• Eligibility • Scheduling doctor appointments
• COVID-19 questions • Clarifying out-of-pocket costs
…and much more!
Direct Path hours are:
Monday – Friday 8:00 AM to 9:00 PM and Saturday 9:00 AM to 2:00 PM.
Call: 800-640-1898
Website: www.directpathhealth.com
Email: advocate@directpathhealth.com
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