Page 141 - Condition Monitor User Manual

Troubleshooting

10.3. Monitor Errors

Problems with the monitor may manifest in multiple ways; perhaps a function like a
single-shot measurement is failing, or perhaps the data being downloaded makes it appear
that the monitor is not Archiving properly. In any case, these types of problems are monitor
specific; refer to the User Manual for the monitor for troubleshooting instructions.

10.4. Application Errors

Application errors can manifest in multiple ways, but usually don’t involve a monitor
directly; for example, getting an error when trying to add sensors to the database. If any
unexpected problem occurs that does not have an obvious solution, you will need to contact
Iris Power LP Technical Support.

10.5. Iris Power LP Contact Information

Email: Technical Support – techsupport.iris@qualitrolcorp.com
General Inquiries – info@irispower.com
Sales – sales.iris@qualitrolcorp.com
Field Service – fs.admin@irispower.com
Field Service Scheduling – scheduling@irispower.com
Phone: +1-905-677-4824
Between 09:00 and 17:00 (GMT-5hrs)
Fax: +1-905-677-8498
Address: Iris Power LP
3110 American Drive
Mississauga, ON L4V1T2
Canada
If technical support is required, please provide the following information (the more
information about the issue, the faster the resolution):
• Contact data (name, e-mail address, telephone number)

• Software versions; this is seen in the Home > Help tab
• Symptoms; include screenshots where possible
• The IID database

• A copy of the information collected from the ‘Application Error’ link.
• On-site troubleshooting results

If the problem includes monitor issues, then also include:
• The type and serial number of the monitor
• Any diagnostic information from the monitor

Other company and product details are available at www.irispower.com.

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www.irispower.com