Page 139 - Condition Monitor User Manual

Troubleshooting

10. Troubleshooting

When an error occurs in IAM, a basic report of the error will be produced by the
application. Additionally, an ‘Application Error’ link will appear in the main IAM application;
clicking on this link will open a dialog that allows you to copy the error information so that it
can be sent to Iris Power LP; press the ‘Copy information to Clipboard’ button and then
paste this into an email to be sent to Iris Power LP.

Figure 10-1 Application Error Link

Figure 10-2 Application Error Dialog

Most of the time, if a problem cannot be fixed by an obvious solution (for example, if
failing to communicate using USB then check the USB connection) then assistance from Iris
Power LP Technical Support is needed (refer to Section 10.5 for contact details). This
section lists the basic troubleshooting that can be performed.

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