Page 140 - Condition Monitor User Manual

Troubleshooting

Note:
Iris Power LP software must be installed with a user account that has
administrative access rights on the computer. If the application was
not installed using an account with administrative rights, then IAM will
not function properly.

There are 4 main types of errors that are likely to occur in IAM.

• Database errors
• Communication errors

• Monitor errors
• Application errors

10.1. Database Errors

Database errors typically manifest on opening a database. The main things to check
are:

• Make sure that the file you are trying to open is a .IID file. If it is a .ZIP or .IIA file
then it is an archived database, and it needs to be extracted before opening. Refer
to 2.3.2 for details.
• Make sure the database is not read-only.

• Make sure the database is not open in another application.

10.2. Communication Errors

Communication errors typically manifest in 2 ways:
• Detecting the wrong monitor.

• A failure to connect at all.
If IAM reports that it is connecting to the wrong monitor:
• The monitor that you are physically connected to does not match the one that you
selected in the database. This typically happens when using USB communications
but not Ethernet.
• If this happens with an Ethernet connection, then a more involved troubleshooting
procedure is needed. Especially if the communications used to work, then
something must have changed; it is possible that something was added to the
network on the same IP address, or a monitor was re-configured using a different
copy of the database.

If the communication failure is not a simple fix, the User Manual of the specific monitor
contains detailed instructions to troubleshoot the problem.

134
www.irispower.com