Page 68 - GuardII+ Series 4208 Platform EV User Manual

Troubleshooting

7.2.3. EV Terminations

If there is a problem with the data, there may be a problem with one or more EODs; check
the operation of the EODs as described in the EOD Box Manual and Installation Guide.

7.2.4. Alternate Monitor

If a second GuardII+ is available, this can be used for validating that the sensors are
working properly. Run a measurement using the alternate device and compare the results to
the GuardII+.
• If the results are similar, then both devices are likely working properly.

• If the results are significantly different, then there is likely a problem with one of the
devices.

7.3. Iris Power LP Contact Information

Email: Technical Support – techsupport.iris@qualitrolcorp.com
General Inquiries – info@irispower.com
Sales – sales.iris@qualitrolcorp.com
Field Service – fs.admin@irispower.com
Field Service Scheduling – scheduling@irispower.com
Phone: +1-905-677-4824
Between 09:00 and 17:00 (GMT-5hrs)
Fax: +1-905-677-8498
Address: Iris Power LP
3110 American Drive
Mississauga, ON L4V1T2
Canada
If technical support is required, please provide the following information (the more
information about the issue, the faster the resolution):
• Contact data (name, e-mail address, telephone number)

• GuardII+ Series 4208 Platform serial number
• Hardware and Software versions

• Symptoms
• The IID database used in IAM
• The diagnostics downloaded from the GuardII+

• On-site troubleshooting results

Other company and product details are available at www.irispower.com.

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www.irispower.com