Page 23 - DIVA_3_2024_web

international

much easier for them to manage than before.
And for many using Alibaba digital platform for
the first time, and they don't know how to do it,
we have local team to help them incubate and
help kind of lectures. We also have a community
of suppliers who can help each other. I think
this is a one part for the supplier side. And for
the buyer side, we launched a program we call
Alibaba Guarantee.

You know, in the beginning, when the buyer
and the seller start to trade with each other, the
number one challenge is trust. Who should pay
first? Should I pay first or should you produce
and manufacture and deliver it first? And
Alibaba actually in the middle is a platform so
we can help them with the actual payment. So
that both the sellers and the buyers, they can So, they encourage the suppliers to provide a
trust the platform to help them to manage many better service, better quality of product and to
of the details like the payment, like the FinTech, know if they are price competitive. The buyers
the finance services, like the logistics services. If can for ask questions or make quotations and
they get disputes after this kind of a trial or this they will kind of reply very fast in a professional
trade Alibaba.com will take care of the after sales manner So they can provide a better competency
services. compared with the others. So, in the end, you
build a platform, a mechanism which can work
So, it's easy for the buyers to start trade with the for kind of a larger economy so this is how
sellers. When the trust has been built everything's internet and how the platform works.
much simpler and more straightforward. We
will handle the payment, the logistics, the after If for example, some of the buyers meet some
sales for both sellers and the buyers. It's kind problems with system transactions, we will
of fulfilled by Alibaba.com. So, it's easier for come to this buyer to kind of figure out how
the SMBs who come on board at Alibaba.com what's going on? And then we will figure of how
platform and start to trade with each other. we should handle or settle this kind of issues.
And then when they have traded, they have So, it's like I said in the beginning, it's all about
transactions and they have kind of comments how to build trust between each other, so that
leave on the platform, it become their digital you can trust the platform and that they can
credit. So, when the next buyer comes, they trust that there's a kind of Platform which can
understand what the performance of this supplier help you to handle the rest. Then both the buyers
are, what are their expertise, what certificate they and suppliers can focus on what they are best at.
get. If they are good at manufacturing, they can focus
on their product, their services and prices. The
Buying things on the internet can sometimes buyers just focus on how to grow their business.
exposes you to risks of being hacked, cheated They don't need to worry about it all the kind
or victims au fraud. So how do you secure of complex and complicated kind of rules like
trade and protect people? the customs, the foreign currency, and kind of in
First of all, when we list suppliers on the platform, eco-terms like it's a fob or cif. They only have to
they should follow certain rules. They should also care about their business. We handle the rest.
have certificates and authorisations to sell from
their countries. We punish all bad behaviours. If I was looking for something, I go to your
So, if the suppliers for example have cheated platform and buy it. I'm based in Europe and
once, they will gone out of business. Everything the product is located in China. How long time
actually leave a trace on the internet, and all does it take before I could get it?
the transactions and all the kind of services are If it is by sea might take up to a month, if it is
viewed will become their credit. by air 11 to 14 days. It depends upon the means

w w w. d i va i n t e r n at i o n a l . c h