Page 43 - LIAM Annual Report 2021

AnnuAl RepoRt 2021 41

rePort of tHe ManageMent coMMittee

Subsequently on 8, 9 and 12 November 2021, LIAM conducted its 15 Motivational Workshop for the next batch of 49 interns.
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The special guest was MCIS Insurance Berhad CEO Prasheem Seebran, who shared his experience in the insurance industry and
gave tips on how the internship programme could help the interns choose their career paths. He also shared his views on working
from home during the new normal and work-life balance.

LIAM CEO Mark O’Dell also had live sessions with the interns at both workshops.

At the workshops, interns worked in groups to present their PowerPoint slides to industry representatives from LIAM member
companies based on key topics assigned to them. The objective of this exercise was to sharpen their communication and
presentation skills as well as build their self-confidence in carving out a career in the insurance industry.

MedicaL and HeaLtH insurance/takafuL

inauguraL focus grouP session
WitH MedicaL and HeaLtH insurance
PoLicyHoLders

On 15 June 2021, LIAM organised an inaugural Focus Group session with
15 policyholders which was conducted virtually. The session was part of
the industry’s initiative to address and manage issues related to medical
insurance and gain an insight into the customers’ perspective particularly on
the medical inflation issue and medical premium repricing.

Policyholders shared their views on various MHIT issues and provided good
feedback to the industry. It was indeed a fruitful session for the industry to
hear the views from policyholders and understand their needs as well as
identifying areas of improvement.

The 3-hour session was facilitated by an independent consultant, Inspire
Group, with two breakout sessions. Policyholders were awarded with a RM200
Touch & Go e-wallet credits as a token of appreciation for their participation.