Page 44 - LIAM Annual Report 2021

Life insurance association of MaLaysia 42

rePort of tHe ManageMent coMMittee

educationaL caMPaigns to ProMote MedicaL and HeaLtH insurance

During the year, the insurance and takaful industry embarked on two educational campaigns to generate public awareness on the
importance of Medical and Health Insurance/Takaful (MHIT) as part of the industry’s efforts in managing issues related to medical
inflation and medical premium repricing.

In the first quarter of 2021, we developed a series of educational infographics to educate the public on MHIT, covering topics like
Medical Inflation, Pooling System, Guarantee Letter and MHIT Claims. The infographic on Medical Inflation explains the factors
contributing to the increase in medical premiums, highlights the role of consumers to help reduce medical inflation cost and
what they can expect when they do their part in keeping medical inflation low.

The infographic also explains the concept of Pooling System, how risk pooling works in the insurance industry, the advantage of
having an insurance policy and the options available for policyholders if they do not want to pay higher premiums.

Meanwhile, the infographic on Guarantee Letter and MHIT Claims focus on the reasons why some medical claims are declined,
hospital admission journey and discharge process for policyholders. There are also tips on how to ensure your medical claims get
approved.