Page 3 - Administration Training Manual - 181019

Ulpan-Or:
Administration Training Guide

Responding to emails

Part 1: https://vimeo.com/363773661
Part 2 : https://vimeo.com/363789960

When responding to emails, you are responsible for making sure each email goes to
the right person:
Sales gets inquiries on courses,
You respond to voucher inquiries
Tanya responds to GDL
Akiva and Ophir respond to emails from Institutions
Meitar and Erez respond to technical issues

Q: Choose a voicemail; listen to it and decide where you think it should be forwarded to:
Sales, Human Resources, Customer Service (you!).

Sales / Scheduling
Part 1: https://vimeo.com/363806088
Part 2: https://vimeo.com/363811459
Part 3: https://vimeo.com/364571896
Part 4: https://vimeo.com/manage/364572601/general
Part 5: https://vimeo.com/364572949

Q: Please schedule a 2w iHebrew Premium Course:

A premium course is 5 days a week (Sun-Thursday) with 3 activities.
Remember to schedule the 30-minute Hebrew Horizons!
Note: when scheduling, the event must be titled with the name of the student, type of
course, phone number, and level (i.e. John Smith -2w weStandard - 058-445-2222 -
EVA scheduled for 06.10.19)

Q: Open a new google document for a new sale (a student who's never learned with
us).

Remember to make sure it's in the shared drive "student info" and to change the title
to the student's name, course, start date

After scheduling:
What happens after you're done scheduling:
https://vimeo.com/364572050

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