Page 81 - Buku Teori dan Praktik_Perkantoran

8. Complaining Letters (Surat Pengaduan)
Tujuan:
Untuk menyatakan keluhan karena keterlembatan dalam pengiriman barang
Untuk menyatakan keluhan karena barang yang diterima tidak cocok dengan pesanan
Untuk menyatakan keluhan bahwa barang yang diterima ternyata dalam keadaan rusak
Keterlambatan dalam pengiriman barang

Alasan surat pengaduan:
a) Keterlambatan pengiriman barang
Opening
The goods we ordered from you on ..., should have reached us two weeks ago.
The goods we ordered from you on ... Have not yet been delivered.
We regret having to report that we have not yet received the goods we ordered on ....
Closing
We shall be glad if you will look into the matter at once and let us know the reason for the
delay
We feel there must be some explanation of the delay and await your reply

b) Barang yang diterima dalam keadaan rusak
Opening
We are sorry to report that one of the cases we received last week was badly damaged.
We are writing to let you know that case No .......despatched under your advice of ..... was
badly damaged when received.
Closing
We shall be glad to learn that you are prepared to make some allowance for the damage.
We should be obliged if you could investigate these matters as soon as possible and let us
have your comments.

c) Mutu Barang tidak sesuai contoh
Opening
We have received a number of complaints from several customers concerning the goods
you despatched on ....
When we came to examine the goods we received on ....., we found that....
Closing
We look forward to hearing that the replacement will be sent by return.
We look forward to having your comments by return.

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