Page 77 - Buku Teori dan Praktik_Perkantoran

4. Replying to Inquiries (Surat Balasan)
Tujuan:
Membalas permintaan keterangan tentang produk atau barang yang diminta oleh calon
pembeli

Opening Paragraph
Thank you for your letter of .... Inquirying about our catalogus, price list and terms of
payment
With references to your letter of .. Inquirying about our catalogues, price-list and terms of
payment
In reply to your letter of .... Inquirying about our catalogues, price-list and samples of our
promotional gifts

Sending or enclosing
we have pleasure in sending/enclosing our catalogues and price list
We are sending our catalogues, price list and terms of payment
We should be pleased to enclose/send our catalogues and price list
Closing paragraph
We look forward to receiving your first order
We look forward to receiving a trial order from you
We are allowing special terms to customers who place orders before the end of this year

Example
Thank you for your inquiry of 7 May.
We have pleasure in enclosing our latest catalogues together with a leaflet giving full
details of our special trade discount for may
We look forward to receiving your first order and please do not hesitate to write again if
you still need any further information

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