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5
                                                                                                      THRUST
                                                                                                Service Excellence













                                  THRUST 5: SERVICE EXCELLENCE

                                                       ACADEMIC SCHOLARSHIP
                                 PERFORMANCE                                   TARGET
                             NO.   INDICATOR    REFERENCE     2021     2022     2023     2024     2025
                                 Percentage of
                                 academic staff   UNIVERSITY   30%     30%      30%       30%      30%
                             10
                                 with special track
                                 career path
                             OPERATIONAL DEFINITION

                             Percentage of academic staff who have opted for special track career path.



                             ACTION PLAN                                         SCHOOLS/ DEPARTMENTS
                                                                                 INVOLVED
                               •  Provide clear guidelines on the special track career path
                               •  Provide talent grooming sessions               Schools and Registrar


                             MONITORING MECHANISM
                                                                                                                   229
                               •  Deans of Schools and Registrar
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