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THRUST 5: SERVICE EXCELLENCE

                                             ACADEMIC SCHOLARSHIP
                       PERFORMANCE                                   TARGET
                   NO.   INDICATOR    REFERENCE     2021     2022     2023     2024      2025
                       Talent grooming
                       – Percentage of
                   11  academic staff    NHEBP      10%      10%       10%      10%      10%
                       trained to be
                       inspiring lecturers

                   OPERATIONAL DEFINITION
                   Percentage of academic staff trained to be inspiring lecturers as at year of evaluation.
                   Calculation formula = (Number of academic staff trained to be inspiring lecturers) /
                   (Total number of active academic staff) x 100



                   ACTION PLAN                                         SCHOOLS/ DEPARTMENTS
                                                                       INVOLVED
                     •  Focus on staff under DS54 & VK7 categories
                     •  Introduce attractive incentives                Deputy Vice-
     230             •  Develop promotion criteria based on track      Chancellor (Academic &
                     •  Develop annual performance appraisal criteria based on  International Affairs), Schools
                        track                                          and Registrar


                   MONITORING MECHANISM

                     •  Deans of Schools and Registrar
                     •  Quarterly review by Thrust Committee
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