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5
                                                                                                      THRUST
                                                                                                Service Excellence













                                  THRUST 5: SERVICE EXCELLENCE

                                                       ACADEMIC SCHOLARSHIP
                                 PERFORMANCE                                   TARGET
                             NO.   INDICATOR    REFERENCE     2021     2022     2023     2024     2025
                                 Percentage of
                                 academic staff in   MyRA     40%      40%      40%       40%      40%
                             16
                                 cohort B - 40-50
                                 years old
                             OPERATIONAL DEFINITION


                             Percentage of active and full-time academic staff based on research experience who are between
                             40-50 years old.
                             Calculation formula = (Number of active and full-time academic staff who are between 40-50 years
                             old) / (Total number of active and full-time academic staff) x 100


                             ACTION PLAN                                         SCHOOLS/ DEPARTMENTS
                                                                                 INVOLVED
                               •  Retain current academic staff
                                                                                 Schools and Registrar
                                                                                                                   235
                             MONITORING MECHANISM
                               •  Deans of Schools and Registrar
                               •  Quarterly review by Thrust Committee
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