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5
                                                                                                      THRUST
                                                                                                Service Excellence













                                  THRUST 5: SERVICE EXCELLENCE

                                                       ACADEMIC SCHOLARSHIP
                                 PERFORMANCE                                   TARGET
                             NO.   INDICATOR    REFERENCE     2021     2022     2023     2024     2025
                                 Talent grooming
                                 – Percentage of
                             12   academic staff   NHEBP      10%      10%      10%       10%      10%
                                 trained to be
                                 accomplished
                                 researchers

                             OPERATIONAL DEFINITION
                             Percentage of academic staff trained to be accomplished researchers as at year of evaluation.

                             Calculation formula = (Number of academic staff trained to be accomplished researchers) /
                             (Total number of active academic staff) x 100


                             ACTION PLAN                                         SCHOOLS/ DEPARTMENTS
                                                                                 INVOLVED
                               •  Focus on staff under DS54 & VK7 categories
                               •  Introduce attractive incentives                Deputy Vice-                      231
                               •  Develop promotion criteria based on track      Chancellor (Academic &
                               •  Develop annual performance appraisal criteria based on  International Affairs) and
                                  track                                          Schools

                             MONITORING MECHANISM

                               •  Deans of Schools and Registrar
                               •  Quarterly review by Thrust Committee
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