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5
                                                                                                      THRUST
                                                                                                Service Excellence













                                  THRUST 5: SERVICE EXCELLENCE

                                                       ACADEMIC SCHOLARSHIP
                                 PERFORMANCE                                   TARGET
                             NO.   INDICATOR    REFERENCE     2021     2022     2023     2024     2025
                                 Academic staff
                                 sent abroad for   MyRA        5%       5%       5%       5%       5%
                             18
                                 research
                                 activities
                             OPERATIONAL DEFINITION

                             Percentage of academic staff who have attended research training overseas for at least five days
                             (not  including  travelling  and  those  sponsored)  on  a  cumulative  basis.  This  includes  staff  on
                             sabbatical leave/doing research/attending courses and short term training.
                             Calculation formula = (Number of active and full-time academic staff who have attended research
                             training overseas for at least five days) / (Total number of active and full-time academic staff) x 100


                             ACTION PLAN                                         SCHOOLS/ DEPARTMENTS
                                                                                 INVOLVED
                               •  Attend online training
                               •  Registrar approves sabbatical leave / leave for short-term  Schools and Registrar
                                  research /training (at least five days)
                                                                                                                   237
                             MONITORING MECHANISM

                               •  Registrar
                               •  Quarterly review by Thrust Committee
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