Page 243 - UUM_SPP_III_2021-2025

5
THRUST
Service Excellence

THRUST 5: SERVICE EXCELLENCE

ACADEMIC SCHOLARSHIP
PERFORMANCE TARGET
NO. INDICATOR REFERENCE 2021 2022 2023 2024 2025
Percentage of
academic staff
22 who have AACSB 30% 35% 40% 45% 50%
undergone
development
programmes

OPERATIONAL DEFINITION
Percentage of academic staff who have undergone development programmes for career
development.
Calculation formula = (Number of active and full-time academic staff who have undergone
development programmes) / (Total number of active and full-time academic staff) x 100

ACTION PLAN SCHOOLS/ DEPARTMENTS
INVOLVED
Provide appropriate training according to phases:
Schools and Registrar 241
st
rd
• Phase 1 (1 to 3 year) –academic management scope (IT,
research, publication, exposure to knowledge, virtue &
service – human capital)
th
th
• Phase 2 (4 to 6 year) – leadership management and
finance
• Phase 3 (7 year and above) - grooming, mentoring,
th
coaching
MONITORING MECHANISM
• Academic career tracking system