Page 245 - UUM_SPP_III_2021-2025

5
THRUST
Service Excellence

THRUST 5: SERVICE EXCELLENCE

ACADEMIC SCHOLARSHIP
PERFORMANCE TARGET
NO. INDICATOR REFERENCE 2021 2022 2023 2024 2025
Percentage of
academic staff
23 who have UNIVERSITY 100% 100% 100% 100% 100%
attended training
for teaching and
learning

OPERATIONAL DEFINITION
Percentage of academic staff who have attended training for teaching and learning. This includes
academic staff on leave for sabbatical/research/attending courses/short-term training.

Calculation formula = (Number of active and full-time academic staff who have attended teaching
and learning training) / (Total number of active and full-time academic staff) x 100

ACTION PLAN SCHOOLS/ DEPARTMENTS
INVOLVED
• University Teaching and Learning Centre and Schools 243
schedule compulsory courses / training of teaching and University Teaching and
learning for all academic staff to attend. Learning Centre and Schools

MONITORING MECHANISM
• Deans of Schools and University Teaching and Learning Centre