Page 249 - UUM_SPP_III_2021-2025

5
THRUST
Service Excellence

THRUST 5: SERVICE EXCELLENCE

ACADEMIC SCHOLARSHIP
PERFORMANCE TARGET
NO. INDICATOR REFERENCE 2021 2022 2023 2024 2025
Academic staff 5% from 5% from 5% from 5% from 5% from
who have UNIVERSITY each each each each each
27
attended IR 4.0- School School School School School
related training
OPERATIONAL DEFINITION

Percentage of academic staff who have attended training related to IR 4.0.
This new knowledge related to IR 4.0 helps to support Teaching, Learning, Research
and Administrative purposes towards IR 4.0 adoption. This training should also reflect the positive
change in knowledge, behaviour, skills and aspiration.
Calculation formula = (Number of active and full-time academic staff who have attended IR 4.0-
related training) / (Total number of active and full-time academic staff) x 100

ACTION PLAN SCHOOLS/ DEPARTMENTS
INVOLVED 247
• Human Capital and Training Committees must identify IR
4.0 topics based on the nine pillars. Schools

MONITORING MECHANISM

• Deans of Schools