Page 252 - UUM_SPP_III_2021-2025
P. 252
THRUST 5: SERVICE EXCELLENCE
SERVICE DELIVERY
PERFORMANCE TARGET
NO. INDICATOR REFERENCE 2021 2022 2023 2024 2025
Number of Degree = Degree = Degree = Degree = Degree =
administrative 2 2 2 2 2
staff with higher Master’s Master’s Master’s Master’s Master’s
30 academic UNIVERSITY = 3 = 3 = 3 = 3 = 3
qualification PhD = 1 PhD = 1 PhD = 1 PhD = 1 PhD = 1
(Bachelor’s,
Master’s & PhD)
OPERATIONAL DEFINITION
Number of administration staff with higher academic qualification (Bachelor’s, Master’s & PhD).
ACTION PLAN SCHOOLS/ DEPARTMENTS
INVOLVED
• Identify candidates to pursue studies through existing
schemes. Registrar
250
MONITORING MECHANISM
• Provide application terms and conditions.
• Provide a binding agreement for administrative staff to be in administrative positions (not to
become academic faculty after completion of studies)
