Page 257 - UUM_SPP_III_2021-2025

5
THRUST
Service Excellence

THRUST 5: SERVICE EXCELLENCE

SERVICE DELIVERY
PERFORMANCE TARGET
NO. INDICATOR REFERENCE 2021 2022 2023 2024 2025
Quality Process
35 for visa – tracking UNIVERSITY 0 NCR 0 NCR 0 NCR 0 NCR 0 NCR
system

OPERATIONAL DEFINITION

Number of non-compliance reports (NCRs) from audit exercise on visa process for international
students.

ACTION PLAN SCHOOLS/ DEPARTMENTS
INVOLVED
• Establish clear and transparent policies and standard
operating procedures Institute of Quality
• Conduct audit on visa process Management, U-Assist and
Centre for International Affairs
and Cooperation

255
MONITORING MECHANISM
• Institute of Quality Management
• U-Assist
• Centre for International Affairs and Cooperation