Page 262 - UUM_SPP_III_2021-2025
P. 262
THRUST 5: SERVICE EXCELLENCE
SERVICE DELIVERY
PERFORMANCE TARGET
NO. INDICATOR REFERENCE 2021 2022 2023 2024 2025
Unplanned Data
Centre down-
40 time not more UNIVERSITY 0.3% 0.3% 0.3% 0.3% 0.3%
than 2.2
hours/month
OPERATIONAL DEFINITION
Percentage of system down-time as at year of evaluation. Rating is based on Up-Time Institute Tier
Certification.
ACTION PLAN SCHOOLS/ DEPARTMENTS
INVOLVED
• Strengthen Wi-Fi coverage
UUMIT
MONITORING MECHANISM
260
• UUMIT Taskforce
