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5
                                                                                                      THRUST
                                                                                                Service Excellence













                                  THRUST 5: SERVICE EXCELLENCE

                                                          SERVICE DELIVERY
                                 PERFORMANCE                                   TARGET
                             NO.   INDICATOR    REFERENCE     2021     2022     2023     2024     2025
                                 Percentage of   UNIVERSITY   100%     100%     100%     100%     100%
                             43
                                 data security
                             OPERATIONAL DEFINITION
                             Percentage of security of the system which complies with international standards


                             ACTION PLAN                                         SCHOOLS/ DEPARTMENTS
                                                                                 INVOLVED
                               •  Re-certification of ISMS 27001
                               •  The ability to thwart hackers                  UUMIT
                               •  Cyber security awareness programmes

                             MONITORING MECHANISM

                               •  UUMIT Taskforce

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