Page 261 - UUM_SPP_III_2021-2025

5
THRUST
Service Excellence

THRUST 5: SERVICE EXCELLENCE

SERVICE DELIVERY
PERFORMANCE TARGET
NO. INDICATOR REFERENCE 2021 2022 2023 2024 2025
Connected
39 Campus – UNIVERSITY 20% 40% 60% 80% 100%
Process

OPERATIONAL DEFINITION

Percentage of processes completed annually.

Calculation: Percentage of cumulative processes to be completed annually from 125 processes
across five years

ACTION PLAN SCHOOLS/ DEPARTMENTS
INVOLVED
• IT policy at all levels
• Fully digitalised process by 2025. All new projects will be UUMIT
web-based. At least 20% of current client- based system
modules will be converted to web-based annually.
• Level of system integration (20% in 2021) 259
• Develop application with students (as part of their course
project) – to speed up the development process

MONITORING MECHANISM
• UUMIT Taskforce