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THRUST 5: SERVICE EXCELLENCE
SERVICE DELIVERY
PERFORMANCE TARGET
NO. INDICATOR REFERENCE 2021 2022 2023 2024 2025
Quality process
for postgraduate UNIVERSITY 0 NCR 0 NCR 0 NCR 0 NCR 0 NCR
36
application and
admission
OPERATIONAL DEFINITION
Number of non-compliance reports (NCRs) from audit exercise on postgraduate application and
admission processes.
ACTION PLAN SCHOOLS/ DEPARTMENTS
INVOLVED
• Establish clear and transparent policies and standard
operating procedures Institute of Quality
• Conduct audit on postgraduate application and admission Management and Graduate
processes Schools
256
MONITORING MECHANISM
• Institute of Quality Management and Deans of Graduate Schools
