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5
                                                                                                      THRUST
                                                                                                Service Excellence













                                  THRUST 5: SERVICE EXCELLENCE
                                                          SERVICE DELIVERY

                             NO.   PERFORMANCE   REFERENCE                     TARGET
                                   INDICATOR                  2021     2022     2023     2024     2025
                                 Number of
                             41   mobile        UNIVERSITY      1        1        1        1        1
                                 applications
                                 produced
                             OPERATIONAL DEFINITION
                             Number of mobile applications produced as at year of evaluation.




                             ACTION PLAN                                         SCHOOLS/ DEPARTMENTS
                                                                                 INVOLVED
                               •  Increase data accessibility through development of mobile
                                  apps                                           UUMIT


                             MONITORING MECHANISM

                               •  UUMIT Taskforce                                                                  261
   258   259   260   261   262   263   264   265   266   267   268