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THRUST 5: SERVICE EXCELLENCE
                                                SERVICE DELIVERY

                   NO.   PERFORMANCE   REFERENCE                     TARGET
                         INDICATOR                  2021     2022     2023     2024      2025
                       Number of      UNIVERSITY      1        1        1        1        1
                   46
                       certified staff
                   OPERATIONAL DEFINITION
                   Number of certified staff to handle security of the system.

                   ACTION PLAN                                         SCHOOLS/ DEPARTMENTS
                                                                       INVOLVED
                     •  Maintain certified staff to handle security system
                                                                       UUMIT


                   MONITORING MECHANISM
                     •  UUMIT and Registrar



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