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5
THRUST
Service Excellence
THRUST 5: SERVICE EXCELLENCE
SERVICE DELIVERY
NO. PERFORMANCE REFERENCE TARGET
INDICATOR 2021 2022 2023 2024 2025
Number of
programmes
related to system UNIVERSITY 2 2 2 2 2
45
security
conducted
annually
OPERATIONAL DEFINITION
Number of programmes related to system security conducted annually.
ACTION PLAN SCHOOLS/ DEPARTMENTS
INVOLVED
• The ability to thwart hackers
• Cyber security awareness programmes UUMIT
MONITORING MECHANISM
265
• UUMIT Taskforce
