Page 269 - UUM_SPP_III_2021-2025

5
THRUST
Service Excellence

THRUST 5: SERVICE EXCELLENCE

SERVICE DELIVERY
PERFORMANCE TARGET
NO. INDICATOR REFERENCE 2021 2022 2023 2024 2025
Percentage of
academic staff UNIVERSITY 85% 85% 90% 90% 90%
47
achieving high
productivity
OPERATIONAL DEFINITION

Percentage of academic staff achieving at least 85% of the assessment.
Note:
Dimensions forming the assessment are teaching and learning, supervision, publications and
completed research, innovation, commercialisation and community engagement. Input for
assessment is retrieved from ECEVAS (for T&L), portal system (annual appraisal) and BETTA
system.

ACTION PLAN SCHOOLS/ DEPARTMENTS
INVOLVED
• Disseminate information to all academic staff on the
productivity components Registrar and Schools 267
• Set weightage for each component to make up for 100%
assessment

MONITORING MECHANISM
• Registrar and Deans of Schools