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5
THRUST
Service Excellence
THRUST 5: SERVICE EXCELLENCE
SERVICE DELIVERY
PERFORMANCE TARGET
NO. INDICATOR REFERENCE 2021 2022 2023 2024 2025
Percentage of
49 staff wellness UNIVERSITY 85% 85% 90% 90% 90%
OPERATIONAL DEFINITION
Percentage of staff who have obtained Satisfaction Index of 0.51 and above as at year of
evaluation.
ACTION PLAN SCHOOLS/ DEPARTMENTS
INVOLVED
• Develop suitable stress index instrument (to be included in
satisfaction index) Registrar and Centre for
• Monitor and manage staff with high stress level Testing, Measurement and
Evaluation
MONITORING MECHANISM 269
• Registrar
• Centre for Testing, Measurement and Evaluation
