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THRUST 5: SERVICE EXCELLENCE
SERVICE DELIVERY
NO. PERFORMANCE REFERENCE TARGET
INDICATOR 2021 2022 2023 2024 2025
Percentage of
44 ability to mitigate UNIVERSITY 93% 96% 98% 100% 100%
cyber attacks
OPERATIONAL DEFINITION
Percentage of ability to mitigate cyber-attacks as at year of evaluation
ACTION PLAN SCHOOLS/ DEPARTMENTS
INVOLVED
• Re-certification of ISMS 27001
• The ability to thwart hackers UUMIT
• Cyber security awareness programmes
MONITORING MECHANISM
• UUMIT Taskforce
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