Page 270 - UUM_SPP_III_2021-2025

THRUST 5: SERVICE EXCELLENCE

SERVICE DELIVERY
PERFORMANCE TARGET
NO. INDICATOR REFERENCE 2021 2022 2023 2024 2025
Percentage of
administrative UNIVERSITY 85% 85% 90% 90% 90%
48
staff achieving
high productivity
OPERATIONAL DEFINITION

Percentage of administrative staff achieving at least 85% of the assessment.

Note:
Input for assessment is derived from annual appraisal only (for 2021 and 2022). Marks from
productivity index (360 assessments) will be counted from 2023 until 2025

ACTION PLAN SCHOOLS/ DEPARTMENTS
INVOLVED
• Disseminate information to all administrative staff on the
268 productivity components Registrar
• Set weightage for each component to make up for 100%
assessment
• Establish job description for each grade
• Develop Competency Based Talent Management

MONITORING MECHANISM

• Registrar