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THRUST 5: SERVICE EXCELLENCE
SERVICE DELIVERY
PERFORMANCE TARGET
NO. INDICATOR REFERENCE 2021 2022 2023 2024 2025
Connected
38 Campus – UNIVERSITY 60% 70% 80% 90% 100%
Infrastructure
OPERATIONAL DEFINITION
Percentage of infrastructure for connected campus.
ACTION PLAN SCHOOLS/ DEPARTMENTS
INVOLVED
• Investment in QR Code readers (RM1.5 mil for five years)
• Document work flow management (RM1 mil for five years) UUMIT
• Virtual classrooms (two in 2021)
MONITORING MECHANISM
258 • UUMIT Taskforce
