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THRUST 5: SERVICE EXCELLENCE
SERVICE DELIVERY
PERFORMANCE TARGET
NO. INDICATOR REFERENCE 2021 2022 2023 2024 2025
Quality Process UNIVERSITY 0 NCR 0 NCR 0 NCR 0 NCR 0 NCR
34
for promotion
OPERATIONAL DEFINITION
Number of non-compliance reports (NCRs) from audit exercise on promotion process for both
academic and administrative staff.
ACTION PLAN SCHOOLS/ DEPARTMENTS
INVOLVED
• Establish clear and transparent policies and standard
operating procedures Institute of Quality
• Conduct audit on the promotion process Management and Registrar
MONITORING MECHANISM
254 • Institute of Quality Management and Registrar
