Page 251 - UUM_SPP_III_2021-2025

5
THRUST
Service Excellence

THRUST 5: SERVICE EXCELLENCE

SERVICE DELIVERY
PERFORMANCE TARGET
NO. INDICATOR REFERENCE 2021 2022 2023 2024 2025
Percentage of
administrative 30 30 30 30 30
29 staff with UNIVERSITY (10.85%) (10.85%) (10.85%) (10.85%) (10.85%)
professional
qualifications

OPERATIONAL DEFINITION
Percentage of administrative staff with professional qualifications (Physicians, Engineers, Architects,
Financial Officers, Medical Officers, Counsellors, Lawyers, IT Officers at Grade 41 and above) as at
year of evaluation.

Examples: Ir, Ar., FRCP, Sr., C.Eng, ACCA, MICPA, ICAS, ICAEW, ICAI, NZICA, CICA, CIMA,
Mmed, Ts etc.
Calculation formula = (Total number of active administration staff (Grade 41 and above) with
professional qualifications) / (Total number of administration staff (Grade 41 and above)) x 100
• The professional qualification is managed by an Act from the Professional Practice and
Supervisory Council. 249
• The administrative staff should have a professional agency registration number.

ACTION PLAN SCHOOLS/ DEPARTMENTS
INVOLVED
• Enhance professional staff listing/database
Registrar

MONITORING MECHANISM
• Registrar